Payment Methods (User Guide)

Payment Methods (Usage Guide)

We accept credit card, QR code payment, convenience store payment, and bank transfer.

Convenience Store Payment (Prepayment)

You can pay at major convenience stores across Japan, generally 24 hours a day.

  • Transaction Fee: 220 yen (tax included) *To be borne by the customer.
  • Payment Deadline: Within 3 days of the order date
  • Available Convenience Stores: Seven-Eleven, Lawson, FamilyMart, Daily Yamazaki, Ministop, Seicomart

[Important Notes Regarding Payment]

  • Payments are generally accepted in cash only. However, FamiPay is accepted at FamilyMart and nanaco at Seven-Eleven.
  • After completing your order, a payment processing company, "KOMOJU," will send an email (no-reply@komoju.com) containing the necessary payment number.
  • Please follow the instructions in the email and make the payment at the designated convenience store within the deadline.
  • Products will be shipped within 2 business days after payment confirmation.
  • Please note that if payment is not confirmed within the deadline, your order will be automatically canceled.

Bank Transfer (Prepayment)

This payment method involves transferring funds to a dedicated account issued for each order.

  • Bank Transfer Fee: Bank transfer fees as determined by each financial institution *To be borne by the customer.
  • Payment Deadline: Within 14 days of the order date

[Important Notes Regarding Payment]

  • A dedicated transfer account (virtual account) for the customer will be automatically issued for each order. Please be careful not to transfer funds to the same account you used for previous orders with us.
  • After completing your order, a payment processing company, "KOMOJU," will send an email (no-reply@komoju.com) containing the transfer account information.
  • Please follow the instructions in the email and make the transfer within the deadline.
  • Products will be shipped within 2 business days after payment confirmation.
  • Please note that if payment is not confirmed within the deadline, your order will be automatically canceled.

Request for Email Reception Settings

If you use convenience store payment or bank transfer, a payment guidance email will be sent from the payment processing company "KOMOJU."
If you have set up domain-specific reception for spam prevention, please ensure that you can receive emails from "@komoju.com".

Frequently Asked Questions (About Payment)

Q. I haven't received the payment guidance email for convenience store payment or bank transfer.

A. After completing your order, a payment processing company, "KOMOJU," will automatically send an email containing the necessary payment information (sender address: no-reply@komoju.com).
If you don't receive the email after a while, it may have been sorted into your spam folder, or there may be an error in your registered email address. Please also check your domain reception settings for "@komoju.com."

Q. When will my product be shipped if I pay via bank transfer or convenience store payment?

A. We will ship the product within 2 business days after payment confirmation. Since this is a "prepayment," the shipping date is not counted from the order date.

Q. What happens if I miss the payment deadline?

A. If the payment deadline passes (3 days from order for convenience store payment, 14 days for bank transfer), your order will be automatically canceled by the system. If you wish to purchase, please place a new order on the website.

Q. Can I transfer to the same account I used for a previous purchase via bank transfer?

A. No, please do not transfer to the same account as before.
For each order, a "new dedicated customer account number (virtual account)" is automatically issued. Please be sure to transfer funds to the account specified in the guidance email you receive after completing the current order.

Q. Will I receive a payment confirmation after completing the payment?

A. Yes. Once your payment is complete and confirmed by us, a "payment confirmation email" will be sent to your registered email address. We will then proceed with arranging the shipment of your product.